Frequently Asked Questions (FAQs)
Welcome to our Frequently Asked Questions page. Here you’ll find answers to the most common questions about ordering, shipping, payments, returns, and our products. If you can’t find the information you’re looking for, please feel free to contact us—we’re always happy to help.
Are the books you sell original?
Yes. We sell genuine educational books sourced from trusted and authorized distributors. Our collection includes authentic Cambridge O Level, IGCSE, AS Level, and A Level books from leading publishers such as Cambridge University Press, Hodder Education, Oxford University Press, Collins, and others.
Do you have a physical bookstore?
Yes. In addition to our online store, we have a physical bookstore located at:
3-L, H-Block, Opp. Bata, DHA Phase 1, Lahore, Pakistan
You’re welcome to visit us during our business hours to browse and purchase books.
Do you deliver across Pakistan?
Yes. We offer nationwide delivery to customers across Pakistan through reliable courier services.
How long does delivery take?
Estimated delivery times are:
- Lahore: 1–2 business days
- Major Cities: 2–4 business days
- Remote Areas: 3–7 business days
Delivery times may vary during holidays or due to courier delays.
What payment methods do you accept?
We currently accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer
- Local Pickup
Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available in many locations across Pakistan. Availability may vary depending on your delivery area.
Can I collect my order from your store?
Yes. You can choose Local Pickup during checkout and collect your order from our bookstore in DHA Phase 1, Lahore after receiving confirmation that your order is ready.
How can I place an order?
You can place an order by:
- Browsing our website.
- Adding your desired books to the cart.
- Proceeding to checkout.
- Entering your billing and shipping details.
- Selecting your preferred payment method.
- Confirming your order.
You will receive an order confirmation after your purchase.
Do I need to create an account before ordering?
No. You can place an order as a guest. However, creating an account allows you to track orders, view your purchase history, and enjoy a faster checkout experience.
Can I cancel my order?
Yes. Orders can usually be canceled before they are dispatched.
If your order has already been shipped, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel an order.
Can I return a book?
Returns are accepted only under eligible circumstances, such as:
- Wrong product received
- Damaged book
- Defective product
- Incorrect order
Please refer to our Return & Refund Policy for complete details.
What should I do if I receive a damaged or incorrect book?
Please contact us within 3 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your Order Number
- Photos of the damaged or incorrect product
- A brief description of the issue
Our team will review your request and assist you accordingly.
How can I track my order?
Once your order has been dispatched, we may notify you via phone, WhatsApp, SMS, or email. Tracking details will be provided where available.
Do you sell Cambridge books?
Yes. We specialize in Cambridge educational books and stock a wide range of titles for:
- O Level
- IGCSE
- AS Level
- A Level
Which publishers do you offer?
We offer books from well-known educational publishers, including:
- Cambridge University Press
- Hodder Education
- Oxford University Press
- Collins
- Pearson
- And other trusted educational publishers
Availability may vary depending on the subject and edition.
Can I order multiple books at once?
Yes. You can order one or multiple books in a single order. Simply add the required books to your cart before proceeding to checkout.
Are your prices competitive?
Yes. We strive to offer genuine educational books at competitive prices while maintaining quality and authenticity.
Do you provide books for schools and academies?
Yes. We welcome bulk orders from schools, colleges, academies, libraries, coaching centers, and educational institutions.
Please contact us for bulk order inquiries.
Do you restock out-of-stock books?
Yes. We regularly restock popular titles whenever possible. If a book is currently unavailable, please contact us to inquire about its expected availability.
How can I contact Jumbo Books by Nasir?
You can reach us through the following channels:
📍 Address
3-L, H-Block, Opp. Bata, DHA Phase 1, Lahore, Pakistan
📞 Phone
0320-1460355
0334-4665088
0320-1460355
🌐 Website
hello@jumbobooksbynasir.com
Still Have Questions?
If you couldn’t find the answer you were looking for, our team is here to help. Feel free to contact us by phone, WhatsApp, or by visiting our bookstore in DHA Phase 1, Lahore. We’ll be happy to assist you with product inquiries, orders, payments, shipping, or any other questions you may have.