Return & Refund Policy

At Jumbo Books by Nasir, customer satisfaction is our priority. We strive to provide genuine Cambridge educational books in excellent condition. If there is an issue with your order, we are committed to resolving it fairly and efficiently.

Please read this Return & Refund Policy carefully before making a purchase.

Our Return Policy

We understand that issues may occasionally arise during order fulfillment or delivery. If you receive an incorrect, damaged, or defective product, you may be eligible for a return or replacement under the conditions outlined below.

Returns are accepted only for eligible cases and must meet the requirements stated in this policy.

Eligible Returns

You may request a return if:

• You received the wrong book or incorrect product.
• The book was damaged during shipping or arrived in poor condition.
• The product you received is significantly different from the item you ordered.
• You received an incomplete order due to our packing error.

Each return request is reviewed individually to ensure a fair resolution.

Return Request Period

Customers must contact us within 3 days of receiving their order to request a return or replacement.

Requests submitted after this period may not be eligible for return or refund.

To help us process your request quickly, please provide:

• Your Order Number
• Your Full Name
• Contact Number
• Clear photos of the product (if damaged or incorrect)
• A brief explanation of the issue

Return Conditions

To qualify for a return, the product should:

• Be in its original condition.
• Be free from writing, highlighting, markings, or other customer-caused damage.
• Include any original packaging, where applicable.
• Be returned with all accompanying items received with the order.

We reserve the right to inspect returned products before approving a refund or replacement.

Non-Returnable Items

Returns or refunds will generally not be accepted in the following situations:

• Change of mind after purchase.
• Ordering the wrong book by mistake.
• Used books.
• Books with writing, highlighting, torn pages, or customer-caused damage.
• Products damaged after delivery due to improper handling or storage.
• Return requests made after the 3-day return period.
• Clearance, discounted, or promotional items (unless damaged or incorrect).

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect book, please contact us immediately.

To help us resolve your request efficiently, please include:

• Your Order Number
• Clear photographs of the damaged or incorrect product
• Photos of the shipping package (if applicable)
• A short description of the issue

Our team will review your request and respond as quickly as possible.

Return Approval Process

Once we receive your return request:

1. Our customer support team will review the information provided.
2. We may request additional details or photographs if necessary.
3. If your request is approved, we will provide instructions for returning the product or arranging a replacement.
4. After receiving and inspecting the returned item (where required), we will process the approved resolution.

Refund Options

Bank Transfer

Approved refunds may be transferred directly to your provided bank account.

Product Replacement

If the requested book is available, we may send a replacement at no additional cost.

Store Credit

In certain cases, we may offer store credit that can be used for future purchases on our website.

The appropriate resolution will depend on the nature of the issue and product availability.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days after the return has been reviewed and approved.

Actual processing times may vary depending on:

• Bank processing times
• Payment verification
• Public holidays
• Other administrative factors

Shipping Costs for Returns

If the return is due to our error, such as:

• Wrong product delivered
• Damaged item
• Defective product

we will work with you to resolve the issue appropriately.

If the return request is not due to our error, any return shipping costs may be the responsibility of the customer.

Order Cancellation

Orders may be canceled before they are dispatched.

Once an order has been shipped, cancellation requests may no longer be possible.

If you need to cancel an order, please contact us as soon as possible after placing it.

Local Pickup Orders

Customers selecting Local Pickup should inspect their books at the time of collection whenever possible.

If any issue is identified after collection, please notify us within 3 days.

Exceptions

Jumbo Books by Nasir reserves the right to refuse any return or refund request that does not comply with this policy or where misuse, abuse, or fraudulent activity is suspected.

Each case will be reviewed fairly and individually.

Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates will be posted on this page with the revised Last Updated date.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us.

Jumbo Books by Nasir

📍 Address
3-L, H-Block, Opp. Bata, DHA Phase 1, Lahore, Pakistan

📞 Phone
0320-1460355
0334-4665088

💬 WhatsApp
0320-1460355

🌐 Website
https://jumbobooksbynasir.com

📧 Email
hello@jumbobooksbynasir.com

Our Commitment

At Jumbo Books by Nasir, we are committed to providing genuine Cambridge O Level, IGCSE, AS Level, and A Level books along with reliable customer service. If an issue occurs with your order, our team will work with you to provide a fair and timely resolution. We value your trust and appreciate the opportunity to serve students, parents, teachers, and educational institutions across Pakistan.